Providing excellent service is very important at ECE. In order to achieve an optimal performance and high customer satisfactions at important touch points of the Customer Journey such as the customer restrooms, we rely on digital feedback tools such as the “restroom check”.
In the sanitary areas we offer high-quality touchpad terminals for this purpose. Here we give our customers the opportunity to provide us feedback on the cleanliness and quality of the sanitary facilities with just a few clicks.
Thanks to the live transmission of the data we are able to react directly to the feedback of our customers. Sustainable optimization can also be achieved through weekly reportings: a win-win situation for all parties.